E-911/GIS Specialist

*Salary/Hourly wages are determined by verifiable experience.

• Provides advanced technical support for all E911 mapping applications in the Department.
• Works closely with the E911 coordinator, addressing authorities, property appraiser and GIS department in maintaining accurate records for NG911.
• Ensures the maintenance and functionality of the County’s E911 system 24/7 by maintaining an on-call status on a rotational basis with the E911 coordinator
• Assists the E9-1-1 coordinator as needed with the day-to-day management and maintenance of the 911 database, including MSAG.
• Works cooperatively with GIS addressing to prevent duplication of street names and addresses and supports the E911 coordinator with wireless service providers to conduct regularly scheduled testing to ensure compliance with federal and state requirements when new sites are added or altered.
• Performs troubleshooting activities regarding GIS software, workstations, and related peripherals.
• Ensures PSAP trouble reports are quickly resolved.
• Assists E911 coordinator with promoting E911 Public Education campaigns.
• Assists E911 coordinator with planning for expansion and enhancement of the E 9-1-1 system in Bay County to reflect changing and updated technology (NG911). 
• Enters spatial data using established workflows and methods through the use of use of coordinate geometry and other heads-up digitizing methods.
• Produces standard and custom maps using ArcGIS software.
• Reviews GIS data for accuracy by applying established specifications.
• Creates and edits data from various data sources with accompanying attributes and metadata.
• Maintains and continually upgrades knowledge of GIS functionality, principles, and practices.
• Stays abreast of new trends and innovations in the field of GIS, database design, and related hardware and software.
• Performs emergency services related duties as required.
• Regular reliable full-time attendance as scheduled.
• The employer may add to or change duties at any time and as determined by the County and its leaders to best ensure that the public is served through the work of the Department.

• Bachelor’s degree or equivalent coursework from an accredited college or university in GIS, Geography, Information System Management or a closely related field with major course work in GIS, or equivalent academic credentials related to the field of GIS. A Master’s degree is desirable. 
• Four (4) years of experience in the use of GIS technology in the development and maintenance of a multi-user geographic information system.
• Strong working knowledge of Enhanced 9-1-1 systems and 9-1-1 industry.
• Must be able to comprehend, speak and read the English language
• Must have and maintain good interpersonal and communication skills to deal with the public
• A comparable amount of training and/or experience may be substituted for the minimum qualifications. GIS certification can be used to establish equivalency.

• Geographic Information Systems Professional (GISP) preferred, but not required. 
• Esri ArcGIS Desktop Professional (EADP) preferred, but not required. 
• Possession of or ability to obtain a valid Florida driver license upon offer of employment with a driving record acceptable to the County Driving Policy and insurance program.

• Knowledge of NG911 technology.
• Knowledge in the use of MS Word, Excel, and Outlook is essential.
• Knowledge of the operations and technology of the E-911 system to include federal, state and local laws, rules, regulations and procedures.
• Knowledge of telephone systems, data bases, and peripheral telephone equipment used in E-911. 
• Knowledge of Insurance Services Office (ISO) requirements for public safety communications centers.
• Knowledge of the principles of geographic information science and GIS technology.
• Knowledge of the principles of data entry, including heads-up digitizing of data from aerial photography.
• Knowledge of the incident command system and national incident management system.
• Knowledge of record keeping methods, practices and procedures.
• Skilled in effectively directing a staff comprised of professionals; and management responsibility for carrying out emergency preparedness exercises, disaster planning, disaster response and recovery operations, and enforcing compliance with established public safety policies and procedures.
• Skilled in the use of GIS software, particularly ArcGIS.
• Strong capability of spatial analysis and cartographic skills.
• Must have good interpersonal and communication skills to deal with public.
• Excellent oral and written communication skills.
• Ability to establish and maintain effective working relationships with fellow employees, division and department heads, public/private sector contacts, and County administration.
• Ability to function well in a team environment.
• Ability to express ideas clearly and concisely, both verbally and in writing.
• Ability to organize work, establish priorities, meet deadlines, and follow up on assignments with a minimum of direction.
• Ability to utilize personal computers, standard office equipment and standard software applications such as word processors, database software, spreadsheet applications.
• Ability to operate a variety of devices such as scanners, printers, and large format plotters.
• Ability to work with minimum supervision.
• Ability to complete required assignments on time.
• Ability to cross check information from several sources.
• Ability to read maps and follow instructions.
• Ability to prepare financial records, budgets, reports, and forms.
• Ability to present ideas effectively, both orally and in writing.
• Ability to plan for, recommend and implement new telephone equipment and services as they apply to E-911 systems.
• Ability to write technical reports, business correspondence, concise monthly reports and procedure manuals. 
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 
• Ability to effectively present information to top management, public groups, and boards.  
• Ability to work independently and productively without supervision.
• Ability to exercise considerable initiative and judgment in carrying out position responsibilities and duties and to keep abreast of changes in regulations, laws and procedures relating to work responsibilities.

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Work is primarily performed indoors but requires some exposure to environmental changes (e.g., outdoor weather and/or field conditions, etc.) or irate customers, extreme noise, odors, heights and/or dust.

 This position requires some exposure or risk to physical health and/or physical safety (e.g., outdoor weather and/or field conditions, etc.). This position may require the use of Personal Protective Equipment (PPE). 

 Stooping, crouching, walking, pulling, lifting, grasping, hearing, seeing up close, seeing far away, kneeling, reaching, pushing, talking, standing, climbing, finger movement, repetitive motions, depth perception. Frequent lifting of 10 to 15 pounds; occasional lifting of up to 25 pounds, and may require lifting up to 50 lbs.